Please note we aim to process and ship orders within 1-3 business days. Orders are only processed and shipped from 8am-1pm M-F Arizona Time.  All orders received during weekends or holidays will be processed and shipped in the order it was received starting on the next business day. If your order contains a back-ordered or pre-ordered item your order will be held until all items are available. Most orders can be tracked inside your customer account or via your shipping confirmation email. Please be sure to check your spam or junk email folder if you did not receive an order confirmation.

When your order has shipped, you will receive an email notification containing tracking information for your order. Your tracking information may indicate that your order has been successfully delivered.  

Please make sure to always have your order shipped to a safe location where somebody will be available to receive it. Sometimes the postal service will deliver a package to the wrong location in the same general vicinity, so it’s a good idea to check with any nearby neighbors who may have received your order in error. You should also check around any porch areas where the package could have fallen into. 

Additionally, a lot of tracking systems will mark a package as "delivered" a day or two early.  Please allow a couple of days for the package to physically arrive.  We are not able to put a trace on packages which have been marked as delivered by the shipping company. Please contact your local post office with your tracking number and they should be able to help.

Please note that most credit cards and bank accounts will post a pending authorization any time you begin a transaction.  These pending authorizations then convert to a purchase if the purchase is completed.  If the purchase is not completed (for any reason) the pending authorizations will automatically disappear within approximately 3-10 business days depending on your financial institution.  If you see multiple pending authorizations (usually caused by exiting checkout and then returning, or clicking the payment button more than once), the duplicates will disappear and one will convert to a posted purchase.  This process is common but differs depending on the payment method.  Please contact your card issuer or bank if you have any further questions.